Refund Policy

Introduction

At ShinePro Services, we are committed to providing high-quality cleaning services to our clients. We want you to be completely satisfied with our services. However, if for any reason you are not satisfied with the service you received, we offer a clear and fair refund policy to ensure your peace of mind.

Eligibility for Refund

Refunds are available in certain circumstances. If you are dissatisfied with our cleaning services, please contact us within 48 hours of the service being completed. We will review the situation and determine if a refund is applicable based on the following conditions:

• If the service was not performed according to the agreed-upon standards or schedule.
• If our cleaning team failed to attend the scheduled appointment without prior notice.
• If the cleaning service did not meet the specifications or requirements outlined during the booking process.

Non-Refundable Situations

There are certain situations where a refund may not be issued. These include, but are not limited to:

• Requests for refunds after 48 hours of the service completion.
• If the client provided incorrect or incomplete information regarding the service requirements.
• Failure to secure valuables or sensitive items before the cleaning service, as ShinePro Services is not liable for damage to unsecured items.
• Minor complaints about cleaning quality that do not significantly affect the overall cleanliness of the space.

Process for Requesting a Refund

If you believe you are eligible for a refund, please contact our customer support team by email or through our contact form. In your request, please include:

• Your name, booking details, and the date of service.
• A description of the issue or dissatisfaction with the service.
• Any supporting evidence or photos (if applicable) to assist in reviewing your case.

Once your refund request is received, we will review the situation and notify you of the outcome within 5 business days. If a refund is approved, it will be processed within 10 business days, depending on the payment method used for the original transaction.

Partial Refunds

In some cases, we may issue a partial refund, depending on the nature and scope of the issue. A partial refund will be based on the percentage of the service completed to your satisfaction and may not cover the full amount paid for the service.

Changes to This Refund Policy

We may update or modify our refund policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically. By continuing to use our services, you accept any changes to this policy.

Contact Us

If you have any questions about our refund policy or need to request a refund, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with our services.